Refund & Cancellation Policy

All purchases of IELTS Spelling Pro subscriptions are considered final and non-refundable once the Pro features have been activated on your account. Because our product is a digital service that is immediately accessible upon payment, we follow the standard industry practice for digital goods.

However, we are committed to fair treatment of our users. Refunds will be considered under specific eligible conditions as outlined below.

You may be eligible for a full refund only in the following circumstances:

• Double billing — If your account was charged more than once for the same subscription period due to a technical error.
• Non-activation after payment — If a payment was successfully deducted but your account was not upgraded to Pro status within 24 hours, and the issue remains unresolved after contacting our support team.

Refund requests will not be considered in the following cases:

• Change of mind after the Pro features have been accessed or used.
• Forgetting to cancel a subscription before a renewal period.
• Dissatisfaction with content after having used the Pro features for an extended period.
• Inability to use the service due to issues on the user's end (e.g., incompatible device, poor internet connection).

To submit a refund request, please contact us within 3 calendar days of the transaction date through one of the following channels:

Once your refund request has been reviewed and approved, the amount will be processed through our authorized payment partner. Please allow:

If our service evolves to include recurring auto-renewal subscriptions in the future, users will be notified in advance and provided with a clear and simple method to cancel at any time before the next billing cycle.